The safe choice: SmartPACT maintenance from IDS

A reliable IT infrastructure is essential for companies of all sizes. Ongoing maintenance of critical systems, such as servers and networks, ensures they run smoothly and provide optimal security. Unplanned downtime, security breaches, data loss and decreased productivity are just some of the risks of inadequate maintenance.

With the SmartPACT maintenance contract from IDS, you can protect your network against these risks and minimise downtime in the event of a fault. Our comprehensive maintenance service ensures that your IT infrastructure continues to perform at its best.

Introduction to SmartPACT

SmartPACT from Inter Data Systems (IDS) is a modern, manufacturer-independent maintenance contract for a wide range of critical IT components such as routers, firewalls, switches and access points. It offers businesses comprehensive protection against potential network and hardware failures, even for equipment that the manufacturer no longer supports.

SmartPACT is flexible and can be tailored to meet the individual needs of your business. With freely selectable terms and conditions, you can choose the length of the contract, as well as the response and recovery times to suit your specific circumstances.

In addition to the network environment, SmartPACT also covers the server and storage landscape. This holistic protection of all critical IT components ensures your business can continue to operate in the event of a disruption. SmartPACT not only protects your infrastructure against the risk of failure but optimises the performance and availability of the entire IT infrastructure.

Advantages of IT maintenance with SmartPACT

  1. Maximum availability

    SmartPACT minimises unplanned downtime and ensures secure IT operations with reliable maintenance of critical devices and rapid problem resolution. This maximises the availability of the IT infrastructure and ensures the continuity of business-critical processes.

  2. Less expensive than vendor maintenance contracts

    SmartPACT is cheaper than most manufacturer's service contracts and can save you up to 70% on maintenance costs. 

  3. Single point of contact

    With SmartPACT, you don't have to search for the right contact in the maintenance contracts for individual devices in the event of a fault. We support you throughout the entire hardware lifecycle and take care of your entire data centre infrastructure's maintenance, regardless of manufacturer.
  4. Efficient use of resources

    Companies can focus on their core competencies while we take care of IT maintenance, saving time and resources for other business-critical tasks.

  5. Timely problem solving

    We have 11 service centres across Germany, a 24/7 contact centre, logistics service and our own spare parts warehouse. In the event of an emergency, you'll receive immediate assistance by phone or remotely until our engineers arrive on-site. With SmartPACT, you benefit from fast response times – problems can usually be resolved more quickly than with internal resources.

  6. Flexible contracts

    You can freely choose the term and billing model of your SmartPACT maintenance contract and adapt it to your company's individual requirements.
  7. Global partner network

    Through long-standing partnerships with international Third Party Maintenance companies (TPM), we offer our maintenance services in more than 160 countries.

  8. Comprehensive experience and expertise

    IDS has over 30 years of experience in monitoring, maintaining and operating high-performance networks. SmartPACT gives you access to our experts, who are up-to-date with the latest technologies and best practices.

Maintaining your IT systems with SmartPACT

We understand that every business has unique IT infrastructure and maintenance requirements. That's why we offer tailored service packages and service-level agreements that take your individual needs into account. SmartPACT puts you in control — you decide how we respond in the event of an incident and set the response and recovery times.

Our service offering includes SLAs with a response time of less than four hours and a 24-hour hotline, so you don't have to wait for support in the event of a fault. At our 11 service locations in Germany, highly qualified service engineers are available to help you maintain your IT systems, either remotely or on-site.

When it comes to network problems or even system failures, time is a critical factor. We have our own spare parts warehouse with an impressive range of 5,000 spare parts and 300 complete systems, avoiding long delivery times and supply bottlenecks for urgently needed spare parts.

Our coverage for end-of-life and end-of-service products is particularly unique. Even if a manufacturer stops supporting a particular product, we guarantee maintenance, spare parts and support for at least another ten years. We offer this service regardless of manufacturer and at a reasonable price. And, of course, we guarantee the high quality of support you expect from us.

This is how IT maintenance works with SmartPACT:

  1. Remote analysis

    In the event of a fault, our specialists analyse the problem remotely in order to make a quick diagnosis and provide first response.

  2. Delivery of replacement devices

    In the event of hardware defects, we ensure the correct replacement device is delivered and take care of installation and configuration on-site.

  3. Full functionality

    Our technicians stay with you until your IT infrastructure is fully functional again. Your operations continue without long downtimes.

IDS: Your reliable partner for modern IT maintenance

With IDS, you'll have a reliable partner for comprehensive network solutions. We aren't just there for repairs — we're there for you throughout the entire hardware lifecycle, from consultancy, network design and procurement to strategic roll-out and operation, ongoing maintenance, demand-driven rollback and profitable remarketing of your IT infrastructure. We can also integrate effective IT monitoring and preventative measures to identify potential problems before they occur.

With us, you get not only an efficient solution to current problems but also a partner who proactively looks at optimising your entire IT ecosystem. Our expertise, flexibility and understanding of individual needs make us the ideal choice to ensure the performance and future-proofing of your IT infrastructure.

Mercedes Benz
Westfälische Hochschule


Do you have any questions? We're happy to help.


Inter Data Systems GmbH has been offering efficient consulting, competent service and comprehensive support for IT infrastructure since 1991.

We've set ourselves the goal of always getting the best for our customers, whereby our particular strength lies in innovative solution consulting.

For more details, simply fill in the form and we will get back to you.


Sascha Sturm

Request a consultation now