Service case Westphalian University

"IDS has proven to be a reliable partner for securing sophisticated systems" Dipl.-Phys. Hans-Georg Gohr, IT Manager at the Westphalian University of Applied Sciences

Westphalian University

  • 3 locations
  • 8 departments
  • More than 50 courses of study
  • 10,000 students

The Westphalian University of Applied Sciences offers more than 50 Bachelor's and Master's degree programmes at its three locations in Gelsenkirchen, Bocholt and Recklinghausen with its 8 departments. As a member of the university alliance "ruhrvalley", Westfälische Hochschule has been a major force for innovation and technology in the Ruhr region since 2016.

The case

For a long time, the Westphalian University of Applied Sciences has successfully operated three Cisco Firewall Service Modules (FWSM) clusters of the Catalyst series from the early 2000s in active / standby mode. The modules are used to virtualize 20 firewalls and are necessary for daily operations. As part of the central security cluster, the constant availability of the systems is irreplaceable.

In 2018, Inter Data Systems took over a large part of the Westphalian University's systems as a maintenance partner as part of a tender process.

In the summer of 2020, one of the firewall service modules experienced a failure. The IDS Technical Assistance Center (TAC) took the emergency and called in our technical department.

During the troubleshooting process, it was determined that the hardware and the associated licenses needed to be replaced. Due to the age of the device, the relicensing of replacement hardware with existing licenses from the manufacturer was unfortunately not possible and was ruled out as a solution.

Our advantage

Through our extensive international contacts, we were able to procure both a replacement device and the associated licenses. Furthermore, we configured the device with the software provided by the Westphalian University so that only the physical exchange was necessary on site. The system could thus be smoothly put back into operation.

Thanks to the good networking and the extensive know-how of IDS TAC, the entire case, including international procurement, was settled within a short time to the full satisfaction of the customer.