5 reasons for IT services by SmartPACT®

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Cost reduction and flexible contract model

Save up to 70 % on your maintenance costs over manufacturer list prices with a SmartPACT maintenance contract from Inter Data Systems! Our SmartPACT maintenance contract is a cost-effective alternative to the manufacturer and can be customized to include your server and storage landscape in addition to your network environment.

You determine SLA's and runtimes of individual devices of your IT infrastructure and our experts work out an individual and flexible contract model based on your requirements.

SmartPACT® service worldwide

In Germany, we provide support through 11 service locations, qualified service staff, a professional 24-hour hotline and 4-hour service level agreements.

Through our global partner network, we can also take over the protection of your hardware worldwide. Strategic partnerships with international Third Party Maintenance companies (TPM), which have developed over the past 30 years, enable us to offer you this service consistently and manufacturer-neutrally in over 160 countries.

EOL/EOS Service and Support

With an end-of-life announcement, has a manufacturer told you that support for a particular product is being discontinued?

This means that the range of functions of the platform is no longer expanded and no new expansion modules or functions are added to the product range. Usually one year later, the manufacturers also stop selling and again a time later, a corresponding service is no longer offered.

Nevertheless, Inter Data Systems offers you maintenance service, spare parts supply and support for these devices, far beyond the EOL or EOS period of the manufacturer. As a manufacturer-independent Third Party Maintenance company (TPM) we are able to operate your hardware for at least 10 years after an EOL/EOS announcement with a high quality at very reasonable prices.

service level agreements

The SmartPACT® service packages from Inter Data Systems are configured individually and precisely for each customer. You decide what happens in the event of a fault and how to react. No matter whether it is a minor malfunction or a hardware failure, we will help you immediately via remote maintenance or with a qualified technician on site.

Our 24/7 hotline, our logistics service and our own spare parts stock are important building blocks for securing your IT service. The availability of your IT and your network are of utmost importance to us. For this reason, we guarantee the availability of your IT infrastructure with a SmartPACT maintenance contract and the appropriate SLA.

Everything from a single source - Hardware Lifecycle

In addition to the maintenance of your IT infrastructure, we are happy to take care of your entire hardware lifecycle. That means from the acquisition (new, used and refurbished hardware) to the roll out, operation, maintenance, roll back, refurbishing and remarketing of your IT infrastructure, we always have a holistic view of your projects.

We would be happy to work with you to develop the right solution for your individual requirements. Talk to us!