Inter Data Systems implement lately a large service Project. The project included the development of a special requirements solution for our customer in the field of network technology. We take over the service for the whole networks and support our customer with the professional, efficient, flexible and secure network components according to the current standards and quality requirements. The service contracts were always visible and the customer has always the possibility through our online ticket system to escalate all system cases by our technical support center quickly and simply. According to our exciting service level agreement, IDS engineer drive to the fault location with the replacement unit and the defects were corrected within the agreed time.